CASE STUDIES
EMPLOYEE OPERATIONS TRANSFORMATION
Process Modernization | Operating Procedure Standardization
Background:
A family owned construction business, faced rapid growth that outpaced the capacity and functional limitations of their employee operations function. With an increasing employee base, a decision was made to modernize the HR function with new technology and a fresh operating model.
Solution:
We were tasked with leading the new vision for the department and implementing necessary changes without impacting day-to-day operations. Our approach included:
- Team Restructuring: We reorganized the personnel team into functional pillars led by experts in Payroll, Benefits, and Employee Engagement. This provided clearly defined roles for the team, who had previously been generalists.
- Digitization Initiative: We launched a comprehensive digitization project to convert fifty years' worth of personnel data from paper-based records to an online system. This included creating an employee self-service portal.
- System Implementation: We implemented a modern IT system to consolidate the company's outdated payroll, accounting, and timecard management systems, streamlining processes and enhancing efficiency.
The re-imagined processes and new systems resulted in a modernized Human Resources function that could effectively support the company's growth.
INDUSTRIAL TO COMMERCIAL BUILD OUT
Budget Management | Project Management
Background:
A local non-profit church acquired an industrial property to establish a permanent home. We initiated a comprehensive project to transform the interior into a modern, welcoming, and inspiring space where the congregation could gather, worship, and build community.
Solution:
We were entrusted with the comprehensive coordination of a significant fit-out project for a local church.
- Represented the church leadership in selecting and overseeing both the construction management and architectural firms responsible for executing the work.
- Focused on precision and accountability to ensure the project remained within the tight budget and met all deadlines.
- Mitigated risks and issues with minimal impact to the church's operations.
- Provided strategic guidance to the church's leadership team, helping them prioritize, adjust, and reimagine their needs to maximize the value of their limited resources.
The church is now thriving in a future-proof building, making a lasting impact on the local community.
OFFICE BUILD-OUT
Project Management | Budget Management
Background:
This Montreal based retailer was experiencing rapid growth but was situated in a declining area of town. A strategic decision was made to relocate operations to a historic building in the old town, transforming it into a premium office experience for employees and wholesale customers.
Solution:
We spearheaded the end-to-end execution of this project. This included:
- Budget Oversight: Controlling spend and mitigating financial risks
- Contract Negotiations: Leading lease and construction contract negotiations to secure favorable terms.
- Coordination and Supervision: Overseeing site coordination, supervision, and risk management throughout the project.
In parallel, we led the change management work-stream, which involved:
- Employee Preparation: Organizing move logistics and preparing employees for changes in their commute and new ways of working.
- Engagement and Training: Ensuring that employees were well-informed and comfortable with the transition through engagement activities and training programs.
Our comprehensive approach ensured the historic building was successfully transformed into an office space that enhanced client and employee experience, all within budget.